PRIVACY POLICY

Dhillon Freight Carrier Limited (“DFC Logistics”, “DFC”, “Company”, “we”, “us” or “our”) understands that you value your privacy, whether you are browsing www.dfclogistics.in (“Website”) or using any of our services, applications, tools or digital platforms (“Services”).

This Privacy Policy describes how DFC Logistics collects, uses, protects and handles information relating to users of our Website and Services (“You” or “User”).

By accessing or using our Website or Services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the terms of this Privacy Policy, you may choose not to use the Website or the relevant Services.

1. INFORMATION WE COLLECT

The Privacy Policy applies to information collected and/or received by DFC Logistics through your use of our Website and Services.

The information collected may include personal information, information relating to your use of the Website, device information, location information and other information necessary for providing and improving our Services.

Personal Information

Personal information may include information that can be used to identify, contact or otherwise communicate with you, including, where applicable:

• Name;
• Mobile number;
• Email address;
• Address;
• Business details;
• Shipment or consignment details;
• Information provided while making an enquiry;
• Information provided while using our logistics services; and
• Other information voluntarily provided by you.

The authenticity and accuracy of information provided by you shall remain your responsibility.

Non-Personal Information

We may also collect certain non-personally identifiable information when you visit or use our Website. This may include:

• IP address;
• Browser type;
• Device information;
• Operating system;
• Date and time of access;
• Pages visited;
• Website usage information;
• Cookies and similar technologies; and
• Other technical information required for the operation and security of the Website.

Such information may be used to understand Website usage, improve performance, maintain security and provide a better user experience.

2. LOCATION DATA USAGE

What We Collect

Where you provide the required permission, DFC Logistics may collect the location of your device through GPS, network-based location services or other location technologies supported by your device.

Depending on the permission granted by you and the functionality being used, this may include approximate or precise location information.

DFC Logistics will collect location information only when the applicable location permission has been granted by you.

Why We Collect Location Information

Location information may be collected for legitimate logistics and operational purposes, including:

• For our services offered in and around user’s location(s);
• For tracking of attendance;
• Vehicle and fleet tracking;
• Shipment and delivery operations;
• Monitoring logistics movements;
• Improving operational efficiency;
• Supporting safety and security;
• Verifying operational activities;
• Providing location-based services and features;
• Maintaining operational records; and
• Preventing unauthorized or fraudulent activities.

How We Use Location Information

Location information may be used internally by DFC Logistics for:

• Logistics and fleet management;
• Operational monitoring;
• Shipment and delivery management;
• Safety and security;
• Operational verification;
• Service improvement; and
• Internal records and analysis.

Sharing of Location Information

DFC Logistics does not sell, rent, trade or share your location information with third parties for their own advertising, marketing or independent commercial purposes.

Location information is intended to be used internally for legitimate business and operational purposes.

We may disclose location information only where:

• Required by applicable law or a lawful order of a court or governmental authority;
• Required by a regulatory or law-enforcement authority; or
• Necessary to protect the rights, property, safety or security of DFC Logistics, its users, employees or other persons.

Where any service provider is required to process information on our behalf, such access will be limited to what is reasonably necessary for the relevant service and subject to appropriate confidentiality and security obligations.

Retention and Deletion

Location information will be retained only for as long as reasonably necessary for the purpose for which it was collected, legitimate operational requirements, applicable legal or regulatory requirements, or the protection of DFC Logistics' legal rights and interests.

Where location information is no longer required and there is no legal requirement to retain it, reasonable steps will be taken to securely delete or anonymize such information.

User Control

You can revoke or switch off location permission at any time.

You may disable location access through your device, browser or application settings.

For example, you may go to your device's Settings → Privacy/Location → App Permissions → Location and disable location access for the relevant application.

If you revoke location permission, certain location-dependent features or Services may no longer function properly.

Turning off location access will prevent new location information from being collected through that permission.

3. USE OF THE INFORMATION WE COLLECT

DFC Logistics may use information collected from Users for legitimate business, operational and service-related purposes, including:

• Providing and administering our Services;
• Processing logistics and shipment-related requests;
• Tracking shipments and consignments;
• Managing fleet and transportation operations;
• Responding to enquiries and requests;
• Improving the quality and performance of our Services;
• Maintaining Website security;
• Detecting and preventing fraud, unauthorized use or misuse;
• Maintaining business and operational records;
• Communicating with Users regarding our Services; and
• Complying with applicable laws, regulations and lawful governmental requirements.

We do not use or disclose your information for purposes incompatible with the purposes described in this Privacy Policy, except where permitted or required by applicable law.

4. COOKIES AND WEBSITE USAGE DATA

DFC Logistics may use cookies and similar technologies to improve the functionality and performance of the Website.

Cookies may help us recognize returning visitors, understand Website usage, improve performance, maintain security, remember preferences, and improve the overall user experience.

You may configure your browser to block or delete cookies. However, disabling certain cookies may affect the functionality of portions of the Website.

5. INFORMATION SECURITY

DFC Logistics takes reasonable measures to protect information collected through our Website and Services against unauthorized access, disclosure, alteration, misuse, loss or destruction.

However, no transmission of information over the Internet or electronic storage system can be guaranteed to be completely secure. Accordingly, while DFC Logistics makes reasonable efforts to protect information, we cannot guarantee absolute security against every possible security incident.

6. CONFIDENTIALITY

DFC Logistics maintains reasonable confidentiality over information provided by Users. DFC Logistics does not sell or commercially trade personal information or location information collected through its Services.

7. DISCLOSURE TO THIRD PARTIES

DFC Logistics does not ordinarily disclose your personal information or location information to third parties for their independent commercial or marketing purposes.

Legal Requests

We may disclose information where required pursuant to a court order, governmental request, regulatory requirement, law-enforcement request, or any other lawful requirement.

Service Providers

DFC Logistics may engage service providers to assist with the operation of its Website or Services. Access will be limited to information reasonably necessary to perform the relevant service under strict confidentiality.

Corporate Transactions

In the event of a merger, acquisition, restructuring, sale of assets or similar corporate transaction, information may be transferred subject to applicable law.

8. THIRD-PARTY WEBSITES

The Website may contain links to third-party websites or services. DFC Logistics does not control the privacy practices or policies of such third parties.

9. UPDATING OR CORRECTING YOUR INFORMATION

If any information provided by you changes or you believe that information held by DFC Logistics is inaccurate or incomplete, you may contact us using the details provided below.

10. WITHDRAWAL OF LOCATION PERMISSION

You may withdraw location permission at any time by changing the location settings on your device, browser or application. You do not need to contact DFC Logistics to switch off location access.

11. CHILD PROTECTION

DFC Logistics does not knowingly intend to collect personal information from children in circumstances where such collection is prohibited by applicable law.

12. DATA RETENTION

DFC Logistics retains information only for the period reasonably necessary to fulfil the operational, legal, and regulatory requirements described herein.

13. CHANGES TO THIS PRIVACY POLICY

DFC Logistics may modify or update this Privacy Policy from time to time. Any changes will be published on this page together with the revised “Last Updated” date.

14. CONTACT US

If you have any questions, concerns, requests or complaints regarding this Privacy Policy or the handling of your information, you may contact DFC Logistics at:

15. EFFECTIVE DATE

This Privacy Policy is effective from 13 August 2026.

Dhillon Freight Carrier Limited | DFC Logistics | www.dfclogistics.in